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Privacy Policy

A legal disclaimer

At Hashem’s House of Hope, we are committed to protecting the privacy and dignity of our visitors, donors, and those seeking our help. This policy outlines how we collect, use, and safeguard your information.

Information We Collect

We collect information that you voluntarily provide to us through our website forms, including:

  • Personal Identification: Name, email address, phone number, and physical address.

  • Veteran Status: Information regarding military service to determine eligibility.

  • Sensitive Information (Admissions Form): Brief history of substance use, current sobriety status, and location (including facility names and Offender IDs for incarcerated individuals).

  • Financial Information: When you donate, our third-party processors (like PayPal or Stripe) collect your payment details. We do not store your credit card numbers on our servers.

How We Use Your Information

We use the information collected to:

  • Process admissions requests and communicate with families.

  • Initiate outreach to incarcerated veterans via Securus messaging.

  • Provide and improve our substance abuse treatment and housing services.

  • Process donations and issue tax receipts.

  • Send organizational updates (if you have opted-in to our newsletter).

Confidentiality and Health Records (HIPAA & CFR Part 2)

As a substance abuse treatment provider, we adhere to strict federal and state confidentiality laws.

  • Health Information: Information regarding a resident’s treatment is protected under 42 CFR Part 2 and HIPAA. We will not disclose your participation in our program or your health records without your written consent, except in specific legal or emergency circumstances.

  • Incarcerated Referrals: Information provided about incarcerated loved ones is used solely to facilitate an introduction to our services.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share data when:

  • You Give Consent: For example, sharing information with the VA to coordinate your benefits.

  • Service Providers: We use trusted platforms like Wix (website hosting) and Securus (messaging). These providers have their own privacy policies.

  • Legal Necessity: If required by law to protect the safety of our residents or the public.

Data Security

We do not sell, rent, or trade your personal information. We only share data when:

  • You Give Consent: For example, sharing information with the VA to coordinate your benefits.

  • Service Providers: We use trusted platforms like Wix (website hosting) and Securus (messaging). These providers have their own privacy policies.

  • Legal Necessity: If required by law to protect the safety of our residents or the public.

Your Rights

You have the right to:

  • Request a copy of the personal information we have on file for you.

  • Request that we correct or delete any inaccurate information.

  • Opt-out of any future marketing or newsletter communications.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

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